FREE SHIPPING: Customers residing in the 48 contiguous states receive FREE delivery on all orders over $75.00 (restrictions apply*).
FLAT RATE SHIPPING: All orders under $75.00 receive flat-rate shipping of $7.95 (some restrictions apply**).
**Please note that we do not ship to Alaska and Hawaii.

***Free shipping may not apply to clearance items

Same-day shipping, 24-48 business hour typical delivery: Orders placed before 3:30PM your local time zone, Monday through Friday, paid with credit card without complications are normally shipped the same day via UPS Ground service. Utilizing our national distribution network, orders ship from the distribution centers nearest the shipping address. If you require guaranteed next day delivery please call our customer service so we can provide your final cost. With normal delivery you will most likely receive your order the next UPS business day..

SHIPPING CHARGES FOR OFFICE SUPPLIES
As a customer of On Time Supplies, you will be able to take advantage of our FREE shipping or $7.95 flat rate shipping for all items that can be sent to the 48 contiguous United States. (see details below).

Same-day shipping, 24-48 business hour typical delivery: Orders placed before 3:30PM your local time zone, Monday through Friday, paid with credit card without complications are normally shipped the same day via UPS Ground service. Utilizing our national distribution network, orders ship from the distribution centers nearest the shipping address. If you require guaranteed next day delivery please call our customer service so we can provide your final cost. With normal delivery you will most likely receive your order the next UPS business day.

A “Mail Drop” location is an address where a business or service accepts mail deliveries on behalf of a customer. On Time Supplies will deliver to Mail Drop locations such as a UPS Store (formerly Mail Boxes Etc.). However, On Time Supplies is unable to deliver to Post Office Boxes.

Visa, Mastercard, American Express, Discover, Checks and Google Checkout, as well as Purchase Orders from schools and government customers.

The charge on your credit card statement for an order placed through our website will appear as “On Time Supplies.” Invoices not paid by the due date or considered past due will be subject to a finance charge. The finance charge will be calculated using the highest rate allowable by law.

We only charge sales tax on orders shipped in CA, DC, FL, GA, IL, IN, MA, MD, MI, MN, MS, NM, KS, NJ, NC, OH, OK, PA, TN, and VA.If you are shipping to either of those States and are tax exempt, please send your resale certificate or relevant tax exempt documents to us at orders@ontimesupplies.com.

Clearance Items.
Food items.
Medicine and first aid supplies.
Special order or custom made products.

Unboxed items.We only sell new items and we can not resell items that are not properly packaged.

Due to the Covid-19 pandemic the following items are not returnable: wipes, towels, tissues, toilet tissues, cleaning products, soaps, sanitizers and cleaning products including dispensers, goggles, masks and other safety apparel.

You are free to return almost any unopened item within 30 days of receipt. Items received after this will be charged a minimum 15% restocking fee.
We pay all shipping costs if a return is a result of our error. For all other returns, customers are responsible for roundtrip shipping.

What should I do when I first receive my merchandise?

What are the guidelines for returning a product?

What if I need to cancel my order?

What if I accidentally ordered the wrong product?

What if I receive the wrong product, or my product is damaged or defective?

What condition should I return my merchandise in?

How do you handle chargebacks or non-payment?

What if I still have questions about returns?